Sally Beauty

Credit Representative

Job Location US-TX-Denton
Posted Date 3 months ago(7/24/2020 5:43 PM)

Overview

Centered in vibrant city of Denton, conveniently down the street from the University of North Texas and Texas Women’s University, is the corporate headquarters of Sally Beauty Holdings. We are the world’s largest wholesale and retail distributor of beauty supplies and are welcoming applications for a Credit Representative. 

 

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

 

This position is responsible for managing all communication between customers, internal sales and stores to ensure the best customer experience.  Releasing orders on hold (over credit limit up to 5K) while assessing credit risk levels for orders placed on credit hold.  Collection of past due balances, including verbal, written and electronic communication.    Working with customers to ensure accounts are within collection guidelines. 

Responsibilities

  • Direct communication with customers including inbound calls collection calls, escalated calls, follow up calls, POS approvals, and email notifications when available while maintaining department goals
  • Ensuring all orders on hold are addressed within departmental deadlines
  • Processing payment and credit application requests ensuring accuracy and managing payment information through automated systems maintaining PCI compliance standards
  • Review and submit administrative requests for refund, invoice copies and research as received by customer, sales and internal partners
  • All other duties as assigned

Qualifications

  • High school diploma or GED, some college preferred
  • 1-3 years credit, collections and/or accounts receivable experience
  • Minimum typing of 45 words per minute
  • Comprehensive spelling and grammar skills
  • Ability to use multiple systems while assisting a customer
  • Basic knowledge of computers and mobile devices
  • Basic knowledge of Microsoft Office products
  • Basic knowledge of Salesforce and Oracle preferred
  • 10 key by touch
  • Knowledge of principles and processes for providing an excellent customer experience
  • Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays

 

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe. 

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

 

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