Sally Beauty

ServiceNow Administrator

Job Location US-TX-Denton
Posted Date 1 month ago(6/30/2020 1:50 PM)


Centered in vibrant city of Denton, conveniently down the street from the University of North Texas and Texas Women’s University, is the corporate headquarters of Sally Beauty Holdings. We are the world’s largest wholesale and retail distributor of beauty supplies and are welcoming applications for a dynamic ServiceNow Administrator.


“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”


The ServiceNow Administrator will gather requirements, design, configure, test, implement and maintaining the ServiceNow environments deployed at Sally Beauty. This role will integrate ServiceNow with other systems, as well as develop and support automation. In addition, this role encompasses a wide range of responsibilities, including: workflow editing, troubleshooting and reverse-engineering existing solutions, performing upgrades, and application maintenance and testing.  Experience with the Automated Test Framework would be beneficial.


Additional focus of this position includes:

  • Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the organization.
  • Serve as Lead for providing ongoing production and end user support of ServiceNow.
  • Provide Administrator functions such as managing Users, management/maintenance of the global data sets, creating and configure Notification, Business Rules and workflows to manage process.
  • Familiarity with ServiceNow Scripting/JavaScript
  • Supporting scheduled data import jobs via MID server
  • Supporting ServiceNow Applications
  • Position will require assisting customers/team members with day-to-day use of the tool and tool optimization.


  •  3+ years of demonstrated sound working knowledge of ServiceNow's core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery, Knowledge and Self-Service Portal.
  • 2+ years of ServiceNow development, configuring, administration operating and/or troubleshooting experience.
  • Thorough understanding of ITIL best practices and common IT Service Management processes
  • Customizing email notification templates
  • Working knowledge of specific ServiceNow modules including Human Resources, Asset Management, ITBM
  •  Bachelor’s degree and ITIL Certification are preferred.


We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complementary services, an onsite Sally Beauty Store with 30% merchandise discount and a gourmet cafe. 


Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.







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