Sally Beauty

Director Digital Product (Sally)

Job Location US-TX-Denton
Posted Date 3 months ago(3/26/2020 4:47 PM)

Overview

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies located in Denton Texas. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service.

 

Act as voice of the customer to lead the evolution of SBH (Sally Beauty) digital experience via the E-commerce websites, mobile apps, and in-store platforms. Launch new features and functionality. Prioritize and manage product backlogs. 

 

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

Responsibilities

  • Lead team and agency partners in writing requirements, epics, and user stories to execute the product roadmap, including fixes and enhancements.
  • Effectively communicate system issues or points of customer friction and drive to timely resolution.
  • Actively partner with Ecommerce, IT, Marketing, Customer Engagement, Analytics, and agency teams to develop features that drive customer acquisition, engagement, conversion, and satisfaction.
  • Drive conversion rate on the site by responding to critical needs and concerns of external and internal customers, including the ecommerce team and customer service.
  • Prioritize and manage product backlog and priotities for site releases.
  • Ensure team roadmap helps achieve ecommerce business goals.
  • Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches.
  • Lead team in testing and conducting UAT on all digital features. 
  • Build out project plans, resource/budget estimates, timelines and resourcing. 
  • Serve as the subject matter expert across the digital commerce systems.
  • Track performance, identify improvement areas, and communicate with service providers to troubleshoot.
  • Map out and understand the end-to-end customer journey and the associated KPIs, identifying any client friction points and finding ways to solve them.
  • Identify gap areas, set ecommerce excellence targets and ensure that all relevant SLAs are in place.
  • Develop business cases as needed for new strategic initiatives. 

Qualifications

  • 10 years of relevant experience, including 6 years of modern product management experience preferred
  • An excellent communicator 
  • A strong problem-solver with excellent leadership, negotiation, and decision making skills
  • Driven by your eye for detail and great design taste
  • Well-versed in strategic business concepts

 

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complimentary services, an onsite Sally Beauty Store with 30% merchandise discount, an onsite CosmoProf store with a 20% merchandise discount and a gourmet cafe. 

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

 

 

 

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