Sally Beauty

Customer Service Rep I -Equipment Team

Job Location US-TX-Denton
Posted Date 1 week ago(2/15/2018 11:51 AM)

Overview

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies. Our world headquarters is conveniently located in the Dallas / Fort Worth Metroplex, just 5 minutes north of Lake Lewisville off of I35E.

 

We are currently hiring a Customer Service Representative I for our Equipment department.  This employee holds the primary responsibility for order processing and order checking, as well as interfaces with sales consultants, customers, warehouse staff, accounting, and shipping companies.

Responsibilities

  • Inbound and outbound calls from customers and store employees regarding equipment purchases, product information, and complaint resolution while using multiple systems; Various call reasons including but not limited to complaints, shipping issues, product inquires, tracing orders, and refund requests.
  • Keeps records of customer interactions by logging details of inquiries, complaints, and comments, as well actions taken.
  • Works with customers, stores, and manufacturers for order tracking, quotes, and customer orders.
  • May review and electronically process as needed some equipment orders for stores and ecommerce.

Qualifications

  • High school diploma or GED
  • 1-2 years experience in customer service or data entry
  • Working knowledge of Microsoft Office applications.
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette.
  • Knowledge of product line, prices, and promotions.
  • Attention to detail and accuracy.
  • Ability to apply general rules to specific problems to produce answers.

 

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision. Life insurance, paid vacation and sick days, paid holidays, merchandise discounts, tuition reimbursement and 401(k) with company match.

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

 

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