Sally Beauty

Sally Beauty Customer Service Representative I

US-TX-Denton
4 weeks ago

Overview

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies.  Our world headquarters is conveniently located in the Dallas / Fort Worth Metroplex, just 5 minutes north of Lake Lewisville off of I35E.

 

We currently have openings for Customer Service Reps on our Sally Beauty team!  This position's  primary responsibility is answering inbound calls from customers and store associates and document interactions when appropriate.

Responsibilities

  • First line of contact with customers and store associates via phone, inbound and outbound calls, answering questions, resolving issues and complaints, and making policy decisions always keeping customer satisfaction in mind as a priority
  • Updates customer records and electronically records interactions with customers
  • Works with CSRIII, Lead or Supervisor when necessary to resolve any customer situations outside the norm
  • Escalates unresolved customer issues, complaints, or technical problems for investigation

Qualifications

  • High school diploma or GED
  • 1-2 years experience in customer service or data entry
  • Working knowledge of Microsoft Office applications.
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette.
  • Knowledge of product line, prices, and promotions.
  • Attention to detail and accuracy.
  • Ability to apply general rules to specific problems to produce answers.

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision. Life insurance, paid vacation and sick days, paid holidays, merchandise discounts, tuition reimbursement and 401(k) with company match.

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability. 

 

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