Sally Beauty

CosmoProf Customer Service Representative I

US-TX-Denton
4 weeks ago

Overview

CosmoProf, a Sally Beauty Holdings company, is currently searching for enthusiastic Customer Service Representatives to join our growing CosmoProf team!  At CosmoProf, we dedicate ourselves to licensed professionals in the Beauty Industry and are committed to making our salon professional customers feel inspired to be their best! We don’t just service the customer - we connect to provide an EPIC experience based on our four pillars of Education, Product, Inspiration and Community.

 

This position's primary responsibility is to answer inbound phone calls and order entry, as well as interface with customers, store associates, sales consultants, warehouse staff, accounting, and shipping companies.

Responsibilities

  • Answers inbound calls from licensed professionals, sales representatives, store associates and consumers, reaching a resolution while using multiple systems.  Various call reasons including but not limited to complaints, order entry, shipping issues, product inquires, tracing orders, website/app troubleshooting and credit requests.
  • Keeps records of customer interactions via CRM tool and escalates cases to appropriate departments when necessary
  • Assists with one-on-one training with new hires
  • Makes outbound calls to follow up on any unresolved issues

Qualifications

  • High School Dipoloma or GED
  • 1-2 years experience in customer service or data entry
  • Working knowledge of Microsoft Office applications.
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services.
  •  Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette.
  • Knowledge of product line, prices, and promotions.
  • Attention to detail and accuracy.
  • Ability to apply general rules to specific problems to produce answers.

 

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision. Life insurance, paid vacation and sick days, paid holidays, merchandise discounts, tuition reimbursement and 401(k) with company match.

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

 

#Cosmoprof

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#CBcosmo

 

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