Sally Beauty

Customer Service Representative I- Bilingual English - Spanish

US-TX-Denton
2 months ago(10/13/2017 10:35 AM)

Overview

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies.  Our world headquarters is conveniently located just 5 minutes north of Lake Lewisville off of I35E in Denton, TX.  

 

We currently have an openings for Bilingual Customer Service Representatives.  This position's  primary responsibility is answering inbound calls from customers and store associates and document interactions when appropriate.

Responsibilities

  • First line of contact with customers and store associates via phone, inbound and outbound calls, answering questions, resolving issues and complaints, and making policy decisions always keeping customer satisfaction in mind as a priority
  • Updates customer records and electronically records interactions with customers
  • Works with CSRIII, Lead or Supervisor when necessary to resolve any customer situations outside the norm
  • Escalates unresolved customer issues, complaints, or technical problems for investigation

Qualifications

  • High School Diploma or GED
  • Must be fluent in English and Spanish
  • 1-2 years experience in customer service or data entry
  • Working knowledge of Microsoft Office applications.
  • 10 key by touch
  • Knowledge of principles and processes for providing customer and personal services. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.)
  • Ability to engage in active listening
  • Ability to actively look for ways to help customers
  • Excellent communication skills
  • Strong interpersonal skills
  • Strong deductive reasoning skills
  • Excellent telephone etiquette
  • Knowledge of product line, prices and promotions
  • Attention to detail and accuracy
  • Ability to apply general rules to specific problems to produce answers.

We offer a competitive salary, outstanding benefits package that includes medical, dental, vision. Life insurance, paid vacation and sick days, paid holidays, merchandise discounts, tuition reimbursement and 401(k) with company match.  

 

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.  Sally Beauty is an Equal Opportunity Employer.  

 

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